I came to a vital conclusion last night: I hate Canon. I’ve shot/used/bought their products for photography for 25 years.
I don’t have enough time to go into the full story. I have two recordings with their customer service that I’ll have to post at a later date.
Long story, well, long: based on my experience with other companies or credit companies offering 0% interest programs, I’ve been able to buy products from companies like B&H, Amazon, eBay, etc. and I’ve never paid one dime of interest. I’ve never paid one dime more than the purchase price of the product. I’ve always paid purchases off before deadline.
I run a cash business in a sense. I always have the money to buy something before I buy, but sometimes I like the freedom of not paying for products, say, for tax purposes. Sometimes I don’t want several large purchases to hit in one year.
Along came Canon’s promise of 24-months, 0%, and it was the encouragement I needed to pull the trigger on a Canon C100 Mark II. I’ve been weighing out several different purchases, but it was this 24-months, 0% deal that won me over.
Damn, I was stupid.
Over the past year, I looked at different options from several leading companies. I considered Sony, including dumping my Canon DSLRs and buying into their line of full-frame, mirrorless DSLRs that offer 4K video with VLOG. What a fucking dream.
It’d be like buying one camera system to satisfy a range of needs. I also looked at Panasonic, whose GH4 offers 4K and now is upgradeable to a VLOG that offers 12-steps of dynamic range, one of the HUGE reasons I went with Canon.
But I had used the C100 Mark II and I knew that it was a good camera with a great picture, and sound acquisition is built into the body. It’s great because they market it to guys like me that often shoot solo, and don’t have time to fuss with a lot of extra gear. We need something to just work. Our distribution is mainly web, but in the event we needed to provide for broadcast, picking up an Atomos Ninja is very easy.
So I jumped on Canon thinking the experience would be like when I buy through PayPal.
Man I fucked up. This program is NOTHING like PayPal. Admittedly, I didn’t read the fine print closely, and I overlooked namely a “Documentation Fee” of $65. Now I’m finding out that there must be documentation that they’re hitting me with paying taxes right away. Something I was hoping to avoid, until I worked with my accountant to do so.
Over the last 24 hours, I’ve worked with Canon to buy out the camera completely, so that I can start figuring out if I want to sell the camera on eBay and also sell off all my canon bodies and glass.
I don’t want anything to do with Canon anymore.
Cameras are tools. I’ve watched other photographer migrate happily away from Canon.
It may take me a little while to do so, but I’m going to join the exodus.
You may say, “It’s your fault. You didn’t do your homework. It was all available to you.”
And you’re right. I admit fault.
But Canon has pissed me off. Working with them has made their name, brand and identity on par with bullshit. And I don’t deal with bullshit.
There’s no one right camera or lens that does EVERYTHING perfectly. So whether I’m using a Sony, a Fuji, a Nikon, a Hasselblad, a PhaseOne, or a Panasonic, I’ll figure out which tool is the right one for the situation I’m in … which I assure you … will no longer include Canon.